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Return Policy

We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.

Merchandise may be returned within 90 days from the date of the order is received for a store credit or if returned within 30 days a full refund back to the original form of payment. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and are subject to a shipping charge.

 

EXCHANGES
Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund! 

DEFECTIVE
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.

RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Complete the return form that is included in your order and include it inside the package with the item/s you are returning. If the return form is left blank and your returns have been accepted we will ONLY issue STORE CREDIT as your refund.
3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.

REFUSED OR UNDELIVERABLE ORDER(S)

1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.

"Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund."

 

THANK YOU for shopping with Hope’s!  Please let us know your questions or concerns. You can call us at (912)638-8191, Monday-Friday 10AM-6PM Eastern Standard Time or via Email: support@shophopes.com

Please address your returns as follow:

Attention Returns Department – Shophopes.com - 105 Spaulding Ct. Brunswick, GA 31525

 

policy effective date: July 10, 2015.