Effective immediately: New Return Policy (01/05/2018)
We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
Merchandise may be returned within 30 days from the date the order is received for store credit only (No Exceptions). All merchandise must be returned in NEW CONDITION with the original tags attached. Any return received with smells of smoke, pet odor, body odor, makeup stains, pet hair, or deodorant will be refused. If you're item does not qualify for a return you will need to make arrangements for it to be returned to you. If arrangements are not made within 30 days the item(s) will be donated to a local woman's shelter.
- Please Note: Any item purchased with 30% off or more is final sale and not able to be returned for a store credit or exchange (No Exceptions).
- Jewelry, Purses, Hats, Bathing Suits, Leotards, Bodysuits, Cosmetics, Belts, Lingerie, Sunglasses, Silicone Bras, Bralettes, and Gift Certificates are final sale and CANNOT be returned for an exchange or store credit.(No Exceptions)
- Shoes must be returned in their original shoe box and placed inside a shipping box such as the box your shoes were shipped to you in. Damage to the shoe box (shipping labels, packing tape, or any other markings) make the shoes ineligible for return. The item will then be returned to you and you are subject to a return shipping fee.
We are now offering exchanges. If you would like to exchange your item for a different size, please indicate that on your return form.
- Please note that exchanges are subject to availability. If the item/size you are interested in is not in stock when we receive your return. We will process your return and issue you a store credit.
Please inspect your order immediately upon receipt. If you believe you have received a damaged or defective item, you must contact us within 3 days of receipt (NO EXCEPTIONS). If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. (Damaged items must have tags, be unworn, and unwashed)
- Email us a picture of the defective/damaged area to firstname.lastname@example.org
- Please include your order number and the product name in the email.
- You will receive a response from our support team within 24 business hours.
1. Please refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Returns must include the completed return form. If you cannot locate the return form, please print and include a copy of the order confirmation emailed to you or email us at email@example.com and we will email you a new form.
3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility. We suggest using a carrier that provides you with tracking information. We are not responsible for any lost or damaged merchandise while in transit back to us.
4. Please allow our returns department up to five business days for processing once your return has been delivered to us. Once your return is processed we will send an email with the gift card which can be applied at checkout.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.
THANK YOU for shopping with Hope’s! Please let us know your questions or concerns. You can call us at (912) 638-8191, Monday-Friday 10 AM- 5:30 PM Eastern Standard Time or via Email: firstname.lastname@example.org
Please address your returns as follow:
Attention Returns Department – shophopes.com - 105 Spaulding Ct. Brunswick, GA 31525